Canada Life
Redesigning the medical claim experience
A guided, responsive, and accessible reimbursement journey for plan members submitting medical expenses and supporting documents.
- End-to-end UX
- Responsive web
- Accessibility
- Released
Product designer · Healthcare · Accessibility
Making complex systems feel clear and human.
Hi, I’m Dana. I’m a UX and product designer focused on making healthcare, insurance, and other high-stakes digital services easier to understand and use.
Selected work
Products and concepts shaped around real user needs.
Enterprise healthcare and account-management work spanning discovery, interaction design, accessibility, and delivery.
Canada Life
Making pre-treatment estimates easier to find and track
Improving access to expected coverage information for members making time-sensitive healthcare and financial decisions.
- Lead UX
- Research synthesis
- Information architecture
- Released
Dialogue
Designing a clearer account-management portal
Separating internal operations from customer self-service while organizing company profiles, billing, and subscription information.
- Product design
- User interviews
- Information architecture
- B2B